Frequently Asked Questions
Everything you need to know about your NALAMOVES experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
NALAMOVES accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our live chat or support email.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.
How can I track my package?
Once your order is shipped, you will receive an automated email containing a tracking link. You can also track your status directly on our website using your order number.